Hire Period

The hire period is 1 day. Please ask for a quotation for longer periods of hire.

The items shall at all times remain the property of Pollyanna's Party Hire The customer is solely responsible for the items during the hire period from the time of delivery/collection until the items are collected/returned and accepted back into the possession of Pollyanna's Party Hire.

Delivery and Collection

On receipt of the items, the customer shall inspect all items any shortage or damage must be notified by the customer at this time.  If the customer fails to do this, the items will be deemed to have been delivered in a clean and undamaged condition. Equally, if there is no-one available to check the items, they will be deemed to have been delivered in a clean and undamaged condition.

At the end of the hire period, the items should be securely packed as found and ready for collection or return.  If not done this will incur an additional charge of 10% of the total hire charge.

Terms of Payment

Due to the popularity of our items we have a £50 minimum hire charge on weekdays and £100 on weekends.

We require a non refundable deposit of 50% of the total hire charge  to secure any order.  The final balance must be paid 28 days prior to your event.

A £100 refundable damage deposit will be required when the final balance is paid and will be returned once your order has been checked for any damage or loss. We will inform you within 5 working days if there is any damage or loss to your order.

Damage deposits will be returned in full within 10 working days or minus deductions for breakages or loss.

Cancellation

If the customer wishes to cancel the order, Pollyanna's Party Hire must be notified in writing. The following cancellation charges will apply:

Notice given prior to an event:
More than 30 days – 50% of total charge
15-29 days – 70%of total charge
Under 14 days – 100% of total charge

Liability

Pollyanna's Party Hire have full Public Liability Insurance. Pollyanna's Party Hire will accept no responsibility for damage or injury to persons or property as a result of this hire arrangement

Insurance

We  strongly recommend that you take out suitable insurance as all items are the responsibility of the hirer until collected by/returned Pollyanna's Party Hire Any loss, damage or breakage will be charged accordingly.